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COVID-19

COVID-19

The Saskatchewan Government has approved Phase 3 of the provincial reopening plan to begin on July 11, 2021. Included in this phase is the removal of several restrictions that impacted casino operations and our guest experience.

Health and Safety Measures

Are guests required to have a COVID-19 vaccination in order to visit the casino?

Though COVID-19 vaccination is supported and encouraged by SIGA, it is not a current requirement in order to visit our casinos.

Are SIGA Casino staff required to have a COVID-19 vaccination?

Though the large majority of SIGA employees have chosen to receive a COVID-19 vaccination, this decision cannot be mandated by an employer. SIGA continues to support and encourage vaccination.

Are facial masks required?

As of Wednesday, September 15, 2021, all employees and guests are required to wear a mask at all SIGA locations, including all casino properties.

We will ask guests to briefly remove their masks for identification purposes when entering casinos.

Players can remove their masks temporarily while consuming food or beverages. Otherwise, masks are mandatory at all times while inside any facilities.

Is there a guest capacity limit?

Occupancy restrictions have been lifted and the casino has returned to pre-pandemic capacity regulations.

Are there physical distancing requirements or barriers?

Physical distancing is encouraged and barriers will remain between most slot machines.

Casino registration upon entry and exit

All guests will be required to register at a kiosk upon entering the casino. The purpose is to assist with contact tracing in the event of potential exposure of COVID-19. Guests have four options:
1. If you are an existing Players Club Member, simply swipe your Club card at the kiosk
2. You can become a new member for free, plus receive $10 in free play. Show ID, then swipe your new Club card at the kiosk
3. If you do not wish to become a member, you can opt for an AccessCard. Show ID and we will collect your first name, last name, and phone number. Then, swipe your new card at the kiosk. Your card will not work in slot machines and you will not receive points or Club benefits
4. Show ID and we will record your first name, last name, phone number, and time of entry/exit

How often are you cleaning the slot machines and electronic table games?

These will be cleaned at a minimum every four hours. Guests will also have access to disinfecting wipes to use as often as they like.

How often are you cleaning the bathrooms?

These will be cleaned at a minimum every hour.

What cleaning products are you using?

We use proven effective disinfectants approved for use by the government of Saskatchewan, containing a minimum of 70% alcohol (EP50 – EP66), as well as Lysol wipes, aqueous Ozone, and soap/water.

Are out-of-province and out-of-country guests allowed in the casino?

Yes, all guests are welcome given they have adhered to federal travel regulations, if applicable.

Do you have any air quality precautions?

We have increased the fresh air intake in all our Heating, Ventilation and Air Conditioning systems.

Guest Experience

Slot Machines

Most slot machines are available and you can now enjoy a beverage while you play.

Table Games

Live table games are available at most SIGA Casinos. ‘The Circuit’ electronic table games are available at all SIGA Casinos.

Food & Beverage

The casino restaurants, bars and deli’s are open. In addition, guests are permitted to eat and drink at the slot machines.

Promotions and Draws

At this time, we are offering our members free rewards and promotions that do not require large crowds, line-ups or increased touchpoints. For more information, please click on the “Promotions’ tab of your favourite SIGA Casino’s website.

Member Rewards Including Free Play

If you wish to receive information and future rewards from SIGA Casinos, update your member account with a valid email address today by clicking here.

Member Points Balance

During the time of our casino closure, your Club account points did not expire. To view your points balance and redeem them for cash, simply insert your Club card into any slot machine and follow the prompts. If you require assistance, please ask any SIGA team member.

Entertainment, and Events

We look forward to once-again providing our guests with exciting entertainment and events in the future.

Refund for a Cancelled Show

If you have purchased tickets to a SIGA show that has been postponed, your tickets will be valid for the future rescheduled date. If you would like a ticket refund, your options include:

  • If you purchased your tickets by credit card online or in-person, please call or visit the Box Office for a refund
  • If you purchased your tickets by debit card or cash, please visit the casino Box Office for a refund

Smoking

Smoking is permitted in the designated sections of our casinos.

Coat Check

Starting this Fall, coat check will be available at SIGA Casinos.

Shuttle Services

Free shuttle service to and from our casinos remains temporarily closed at this time.

Hotels

The Bear Claw Casino Hotel is open, including 36 guest rooms and event bookings. To book your stay, please click here

TThe new Dakota Dunes Resort is open, including 155 guest rooms, event bookings, and dining. To book your stay, please click here.

Campers and RVs

Campers and RVs are permitted to park at our casinos. Some restrictions may apply. For more information, please contact the casino directly.

 

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